While the following recommendations are performed without issue on countless machines, there is always a risk of damaging your Operating System or experiencing data loss on any machine. You take full responsibility for any steps you choose to perform on your computer.

The following instructions are recommendations only. I am writing this guide in layman’s terms so that most people will be able to understand it with ease. It is recommended to only accept advice from a “Trusted” technician. If that is the case, please make a post for further assistance, stating that this guide was unsuccessful. However, there will be times that this guide fails in removing malware.

The tools recommended in this guide were picked because of their high success and low failure rates, measured on a very large scale. That said, not all malware is created equal, and not all malware removal tools are created equal. If you perform the following steps exactly as described, this will solve your problem in over 90% of scenarios. If your computer is completely unable to boot due to malware, please make a post, as this guide will not help you. This guide is designed to assist you in removing malware from an infected system that successfully boots. This backup can be performed to an external hard drive with the Backup & Restore tool located in the Control Panel on Windows 7 and up. A system image backup is highly recommended before starting this process. Do this upgrade AFTER your system has been cleaned of malware. They have been very generous in continuing to allow users to upgrade from Windows 7 at no charge. If you are still running Windows 7 with a LEGIT license, you can obtain a free upgrade to Windows 10 by using the Windows 10 Upgrade Assistant from Microsoft. Tip: Windows 7 and below is no longer supported by Microsoft and UNSAFE to use. If you suspect you are infected with any form of malware that encrypts your files, DO NOT follow this guide! Please make a post instead. By: /u/cuddlychops06 for r/techsupport // Updated: March 9, 2020.Ĭhangelog: 9/20/17 - Updated some screenshots, removed JRT recommendation Changelog: 3/09/20 - Updated screenshots, procedures, URLs, suggestions to be current

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